Privacy Policy

This Privacy Policy explains how S99 Casino may collect, use, store and protect information relating to players who use our website and services. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that information may be handled as described below. This policy should be read together with our Terms and Conditions and any other notices displayed on the website.

S99 Casino operates under the brand name SUPER99AU (S99AU), targeting Australian players. The platform uses HTTPS encryption, SMS verification at registration, and requires identity documents before processing withdrawals.

Information we may collect

S99 Casino may collect information needed to create and operate a player account, provide gambling services, meet security requirements and respond to requests. The information collected will depend on how you use the website, which services you access and whether additional checks are required. Some information is provided by you, while other information is collected automatically when you visit or use the website.

Account and identity information

This may include your name, date of birth, residential details, country of residence, contact details, login information and other information provided when registering or updating an account. We may also keep records of your communications with our support team, including questions, complaints, feedback and other requests. Information may be used to confirm that account details remain accurate and to help keep accounts secure.

Verification information

To confirm identity, age, eligibility or the source of activity where appropriate, we may request verification documents or other supporting information. This can include copies or details from identity documents, proof of address and information used for security, anti-fraud, responsible gambling or account protection checks. Sensitive documents should only be submitted through secure methods made available on the website.

Payment and transaction information

We may collect records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf or under their own privacy arrangements. We may receive information needed to confirm a transaction without necessarily receiving full payment card details. Transaction records can also help us identify errors, unusual activity and disputes.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your internet protocol address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and information about how you interact with the website. We may also record security events, connection information and similar data used to maintain reliable services, investigate problems and improve performance.

Information from other sources

Where appropriate, information may be received from payment providers, verification services, fraud prevention services, technology providers or other parties involved in delivering the website. We may combine information from these sources with information you provide directly where this is necessary for the purposes described in this policy. We take reasonable steps to use information fairly and only for relevant purposes.

How we use personal information

Personal information is used for reasonable business, service, security and legal purposes connected with the website. We use information to run player accounts, provide requested services, protect the website and meet applicable obligations. Depending on the circumstances, we may use information for the following purposes:

Create, verify, maintain and manage your player account.
Provide access to games, account features, payments and other requested services.
Confirm your identity, age and eligibility to use the website.
Process deposits, withdrawals, wagers and other account transactions.
Carry out security, anti-fraud, anti-money laundering and risk checks.
Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
Provide customer support, handle complaints and respond to enquiries.
Maintain, test, improve and personalise website functionality and performance.
Understand general usage trends and produce internal reports and analytics.
Send service messages, account notices and other essential communications.
Send promotional communications where permitted and where you have provided or otherwise have an applicable basis for consent.
Meet legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.

We may also use information to protect the rights, safety, property and security of players, the website and relevant service providers. This may include checking account activity, investigating suspected misuse, preventing unauthorised access and enforcing applicable website terms. Information may be reviewed in connection with responsible gambling support, where this is relevant to the services being provided.

We may use automated tools to help identify unusual activity, security risks or patterns that require review. Where an automated process has a significant effect on your account or access to services, you may contact us to ask for information about the process or request appropriate human consideration, subject to security, legal and operational requirements.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements, or where we have explained the change and obtained any consent that may be needed. Essential service communications may be sent even if you choose not to receive marketing.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support security, understand website usage and improve the player experience. Some cookies may be necessary for core account or website functions, while others may support analytics, preferences or marketing. Cookies may be placed by S99 Casino or by service providers working with the website.

You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may require you to repeat preferences. Browser controls differ, so you should check the help information provided with your browser or device. Cookie settings may not remove information that has already been collected or stored for other legitimate purposes.

When information may be shared

Information may be shared with trusted providers that help operate the website and services. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security, auditing or professional services. Providers are expected to handle information in accordance with appropriate instructions, confidentiality requirements and applicable obligations.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, enforce applicable terms, investigate suspected wrongdoing, resolve disputes, protect players or others, or protect the security and integrity of the website. If the business or its services are reorganised, transferred or combined with another operation, information may be transferred as part of that process, subject to appropriate protections.

Security and international handling

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No website, transmission method or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Some service providers may handle information in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate protection and lawful handling. Access to information is limited to people and providers who need it for relevant business, service, security or legal purposes.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@s99casino.top. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information or making changes. This is intended to protect your account and prevent information being disclosed to the wrong person.

Access: ask for a copy of personal information held about you, subject to applicable limits and appropriate identity checks.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the proposed correction where possible.
Deletion: ask for information to be deleted where it is no longer needed or where another lawful basis for keeping it does not apply.
Marketing consent: withdraw consent to promotional messages at any time by using an available unsubscribe option or contacting support@s99casino.top.

Withdrawing marketing consent will not necessarily stop essential service communications, such as account, transaction, security or responsible gambling messages. It also does not automatically require information to be deleted where records must be kept for legal, security, dispute resolution or other legitimate purposes.

We aim to respond to valid requests within a reasonable period. A request may be refused, limited or delayed where permitted or required, including where providing information could affect the rights of another person, compromise security, interfere with fraud prevention or conflict with record-keeping obligations. If this occurs, we will explain the position where we are able to do so.

Keeping your information accurate

You should keep your account information accurate and up to date. If your name, contact details, residential information or other relevant details change, please update them through the available account features or contact support. Accurate information helps with account access, verification, payment processing, security checks and customer support.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically so they understand how information may be handled.